Refund Policy

Our commitment

At ExamifyPro, we want you to be confident in your purchase. We offer a 7-day refund window for users who have not yet used the service, in addition to remedies for exceptional situations.

Because our service delivers immediate value through downloadable exam content (questions, explanations, results), once you start using it, you have received what you paid for, and we cannot offer a standard refund.

Standard refund — Eligibility

You are eligible for a full refund if all of the following conditions are met:

• The refund request is made within 7 days of your first payment
• You have not started any exam series since subscribing
• You contact us via support@examifypro.com or our contact page

How to request a refund

1. Email us at support@examifypro.comwith the subject "Refund Request"
2. Include the following:
   • The email address associated with your account
   • Date of payment (if known)
   • Reason for the refund (optional, helps us improve)
3. We verify your eligibility within 48 hours (we check that no exam was started)
4. If eligible, we process the refund; funds appear in your account within 5-10 business days

Refund method

Refunds are issued to the same payment method used for the original purchase, processed through Stripe (our payment provider).

• Credit/Debit cards: 5-10 business days
• SEPA transfers (EU): 5-7 business days
• Other payment methods: depends on the provider

Billing issues — always corrected

The following billing problems are always corrected with a full refund of the affected amount, regardless of the 7-day window:

• Billing errors — you were charged an incorrect amount
• Duplicate charges — you were charged more than once for the same subscription
• Unauthorized charges — a charge you did not authorize
• Fraudulent subscription created by an unauthorized third party on your account

For these situations, contact support@examifypro.com — we will correct the error promptly.

Service interruptions and quality concerns

ExamifyPro relies on third-party infrastructure providers. While we work hard to keep the service available, occasional interruptions may occur and are generally considered force majeure.

In the event of a significant, prolonged service disruption attributable to us, or a serious unresolved content quality issue, we may — at our sole discretion — offer a goodwill gesture such as a subscription extension, partial credit, or other compensation. This is assessed on a case-by-case basis and is not an automatic entitlement to a refund.

If you experience such a situation, contact support@examifypro.com — we genuinely want our users to be satisfied and will do our best to find a fair solution.

Subscription renewals

Our subscriptions automatically renew at the end of each billing period. You can cancel auto-renewal at any time from your account settings.

Note: The 7-day refund window applies only to your initial subscription, not to subsequent renewals. To avoid an unwanted renewal, cancel before the billing date.

If you were charged for a renewal you didn't want, contact us within 48 hours of the charge and we'll review your situation, provided you have not used the service since the renewal.

Plan changes — Upgrades and downgrades

Upgrades (e.g., Free → Pro, Pro → Institution): Take effect immediately upon successful payment. You gain access to new features right away. For mid-cycle upgrades, Stripe applies prorated billing — you receive credit for the unused time on your previous plan.

Downgrades (e.g., Pro → Essential, Institution → Pro): Take effect at the end of your current billing period. You retain access to your current plan's features until that date. No partial refund is provided for the time downgraded. After the period ends, the new plan applies with its pricing.

Cancellations: Take effect at the end of your current billing period. You retain access until that date. No refund is provided for the remaining time.

Institution plans: Cancellation by the Institution owner immediately ends the subscription at the end of the billing period, after which all team members lose Pro access. Members with previously paused Pro/Essential subscriptions will have those reactivated automatically. No refund is provided for unused seats.

EU Right of Withdrawal — Important

For consumers in the European Union, the Consumer Rights Directive (2011/83/EU) grants a 14-day right of withdrawal for digital services. However, this right is waived under specific conditions:

• At the time of payment, you expressly consent to the immediate provision of the digital service
• You expressly acknowledge that you lose your right of withdrawal as soon as you start using the service
• This consent is required at the checkout via a mandatory checkbox before payment

Once you start an exam series, your right of withdrawal is permanently waived in accordance with Article L.221-28, 13° of the French Consumer Code.

If you have not yet started any exam and you are within 14 days of payment, you may exercise your legal right of withdrawal by contacting support@examifypro.com. Our 7-day refund policy applies similarly in this case.

Cases where we cannot refund

Refunds may be refused in the following situations:

• You have started using the service (any exam series begun)
• More than 7 days have passed since your payment (excluding exceptional cases above)
• Account suspended due to violation of our Terms of Service
• Fraudulent activity or chargeback fraud
• Multiple refund requests for the same product
• Subscriptions purchased through third-party promotions or gift cards (refund subject to that promotion's terms)

Chargebacks

Before initiating a chargeback with your bank or credit card company, please contact us first. Most issues can be resolved quickly and easily without involving the bank.

Initiating a chargeback without contacting us may result in account suspension and disputes that take longer to resolve. Repeated abusive chargebacks may lead to permanent account closure.

Contact

For any refund-related question: